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Customer Success Manager

RemoteUnited States, New Jersey, Newark$45,000 - $50,000 per yearGrantify.io

Job description

Do you live and breathe delivering excellent B2B customer support?

Do you enjoy a phone call and not hide behind sending an email when a quick call will move things forward so much easier?

Do you have an interest in tech and start-up companies?

Looking for a US-based home working role?

Plus you would love to make a brand new role as the company’s Customer Success Manager your own?


Grantify.io is expanding, and we’d love you to be a part of their plans. They are on a mission to democratise access to grant funding for UK businesses. Their expertise in funding schemes and tax subsidies and clever tech helps businesses save time, win funding and accelerate growth.

Could you be the newest member of their Customer Success team?

WHY JOIN GRANTIFY’S TEAM?

  • Grantify are a rapidly growing start-up based in the UK and now growing their team in the USA.

  • Our team has grown by 59% in the last 12 months to a team of 40, and we’d love you to be their next team member.

  • They specialise in assisting companies in applying for government grants and funding opportunities.

  • Grant applications are often long and open-ended with low success rates.

  • They enable time-poor technology businesses from any sector to secure up to seven-figure government funding 11 times faster and 8 times more successfully than applying alone or through traditional consultancies.

Job requirements

To thrive as their new go-to for all things US-based Customer Success, you’ll have experience, skills and the attitude which fit the following:

  • Relish nurturing client relationships by phone and email

  • Support client queries for help with their business plans and questions such as 'What do you think of this pivot?’

  • Know what to say and do if you don’t know the answer and it doesn’t include blagging it!

  • Need to enjoy speaking with (and have experience working with) customers and helping to resolve issues, with the ability to think on your feet

  • Naturally proactive and switched on to confidently support customers and be happy with working on the phone

  • This isn't your next career move if you’re looking for a slow-paced, open-plan office with loads of downtime.

  • A remote-first, fast-paced, high accountability kind of environment excites you, and you have the experience to meet the above expectations, we cannot wait to hear from you!

If you’re nodding along, we’d love to hear from you.

Job title: Customer Success Manager

Salary: Up to USD50,000 (up to $50,000) depending on your experience

  • Work from home role with a growing international and entrepreneurial company

  • Great potential for growth and career progression

  • A dynamic and vibrant team, no red tape and corporate hoops to jump through

Based: Remote in the USA - you must legally be able to work in the USA

Send your resume today to find out more about this fantastic opportunity.

We look forward to hearing from you.


Does this excite you for your next career move?

If so, here is the hiring process:

  • Apply!

  • Respond to our questionnaire (as we like to get to know you by more than just your resume).

  • If selected, a video interview with one of our hiring team.

  • Video interview with Grantify in the UK.

  • Start your new Customer Success Manager role with the Grantify team.

Remote
United States, New Jersey, Newark
$45,000 - $50,000 per year
Grantify.io

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