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Resident Liaison Officer (RLO)

United Kingdom, England, London£27,000 - £30,000 per yearNewmanFrancis, London

Job description

Are you someone who thrives off making a difference in communities across London?

Are you wanting a role that is aimed at building trust and developing relationships among residents?

If so, then we would love to chat with you!


About NewmanFrancis

NewmanFrancis is a community engagement organisation focused on building confidence, connecting people and seeing local communities flourish.

They’re a team of community engagement specialists involved in services including, but not limited to:

  • community engagement

  • providing community regeneration advice

  • training

  • and service improvements to local communities across London.


About your new role as one of the NewmanFrancis’s team as one of their Resident Liaison Officer:

What does success look like?

During your first six months, you will have developed solid relationships with our site teams and residents and have processes in place to ensure you are delivering an approachable and responsive service.

You’ll have achieved this through several different ways:

  • Implementing project mobilisation procedures, including collating key documentation, completing project set-up forms, attending project inception meetings, and mobilising project resources.

  • Using your experience and best endeavours to resolve residents' concerns, liaise with other organisations and agencies as appropriate.

  • Investigating and processing any claims of damage following the clients'/contractors’ procedures.

  • Designing, planning and undertaking outreach and consultation work (door-knocking, questionnaires, etc.)

  • Producing effective communication materials using a variety of media such as emails, social media, websites, leaflets, and newsletters – to diverse audiences

Job requirements

About you and your background, which will help you thrive in this role as Resident Liaison Officer:

  • Have experience in a construction/buildings/property environment

  • Be a creative thinker with a positive outlook

  • Have good planning and organisational skills

  • Be flexible, and have good problem-solving skills

  • Remain calm and collected under pressure

  • Be able to use your communication skills to develop professional relationships with diverse individuals and communities

  • Be able to work flexibly, including occasional evening and weekend working

  • Have a ‘can do’ personality


If all of the above sounds like your dream role, then don’t hesitate to contact us, as we would love to hear from you.


Job title: Resident Liaison Officer

Location: Stratford, London (travel across the city will be required)

Salary: £27,000 - £30,000 per annum


Your People Partners are the in-house hiring partners for NewmanFrancis - strictly no agencies; please reach out to Your People Partners

United Kingdom, England, London
£27,000 - £30,000 per year
NewmanFrancis, London

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