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Senior Resident Liaison Officer (RLO)

United Kingdom, England, London£32,500 - £36,000 per yearNewmanFrancis, London

Job description

Role: Senior Resident Liaison Officer (RLO)

Based: Stratford, E15 2HU (10 min stroll from Stratford underground station)

Hours: 35 hours per week, Monday - Friday

Salary: £32,500 - £36,000 per annum

Would you love to join a team that makes a real difference to communities across London?

Do you have experience in resident liaison services?

Interested in working on new build and remediation projects?

Looking for a role where you can utilise your project management skills?

Love going the extra mile to provide exceptional customer service?

We’d love to hear from you!

Who is NewmanFrancis?

NewmanFrancis is a community engagement organisation focused on building confidence, connecting people and seeing local communities flourish.

They’re a team of community engagement specialists involved in services including, but not limited to:

  • community engagement

  • providing community regeneration advice

  • training

  • and service improvements to local communities across London.

Your new role as Senior Resident Liaison Officer:

You will deliver resident liaison services on new build and remediation projects while providing exceptional service to residents. Working on several key projects, you will use your excellent problem-solving skills to deliver projects effectively and resolve issues quickly.

How do you know you’re having the impact expected in this role?

  • You’ll have contributed to developing our Resident Liaison Office service by the end of your first six months.

  • You’ll be consistently delivering an excellent standard of service and bringing fresh ideas for continuous improvement and new opportunities.

Job requirements

About you as our new Senior Resident Liaison Officer (RLO):

Your normal working week can include many of the following (albeit this is not a definitive list!):

  • Effectively managing projects, including collating documents and facilitating project meetings

  • Providing timely advice to residents regarding the works and timetable

  • Progress reports and Frequently Asked Questions documents

  • Organising and attending meetings with key stakeholders, including contractors, residents and management companies

  • Responding to resident queries within 2 working days

  • Outreach and consultation work, including door-knocking and circulating questionnaires

  • Managing effective communication and engagement plans, including the use of emails, social media, websites, leaflets and newsletters

  • Developing effective relationships with residents, contractors and stakeholders

  • Managing costs in-line with agreed budgets

  • Chairing meetings, including consultation events and public meetings

  • Organising events/activities to provide information about the works such as coffee mornings and Meet the Contractor events

To thrive as Senior Resident Liaison Officer, you’ll have the following skills, experience and personality:

  • Excellent planning and organisational skills with a positive outlook

  • Passionate about providing exceptional customer service

  • Previous experience within a construction environment

  • At least 2 years’ supervisory experience

  • Able to develop professional relationships with diverse individuals and communities

  • Committed to solving problems and finding creative solutions

  • Strong communication and negotiation skills with the ability to empower others

  • Able to manage budgets and confidently manage your own workload

  • Proven experience working under pressure whilst remaining calm

  • Happy working on-site as required by clients, including occasional evening and weekend working

If you’re looking for a new role with a well-established organisation whose mission is to help create resilient communities across London, we’d love to hear from you!

Your People Partners are the in-house hiring partners for NewmanFrancis - strictly no agencies, please reach out to Your People Partners

United Kingdom, England, London
£32,500 - £36,000 per year
NewmanFrancis, London


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